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    FAQ

    Frequently Asked Questions

    Where are your warehouses located?

    Our warehouses are located at 1845 Airport Exchange Blvd in Erlanger, KY. We are across the street from Cincinnati/Northern Kentucky International Airport (CVG), the location of Amazon’s new Prime Air Hub, and DHL Global Express Hub.

    Do you support returns?

    Yes, we support high volume returns with services that include restocking and disposal.

    Do you ship internationally?

    Yes, we ship internationally and to all major U.S. military bases through supporting major carriers.

    What integrations do you support?

    Through our WMS and partnership with SPS Commerce, we have the ability to seamlessly integrate with all major retailers.

    What type of packaging options do you support?

    Through our vendor partnerships, we offer competitive pricing for all standard packaging needs. We also offer access to custom packaging firms that we work with to create the perfect custom packaging for your product.

    Why use 3PL?

    Growing brands use 3PL or 3PF to get their products out to their customers more quickly, more efficiently, and more accurately. We save you the time, money, and headaches you might incur, leaving you more time to build your team, increase your sales, and grow your business.

    How can I keep an eye on inventory?

    At Rocket Shippers, we make an effort to be as transparent as possible with our clients. Through our warehouse management software, we offer a client portal that allows you to see exactly what we see in real-time. Live inventory updates, accurate reporting, daily operational activity, and your personal accounting information are all visible. We also welcome visitors! Feel free to stop by the facility to check on your products or to just say hello over a coffee and a snack.

    Can you fulfill B2B or B2C customer?

    Yes, we are an omnichannel fulfillment center and can get your product to its destination—wherever that may be!

    I don’t want my customers to know that I am using a 3PL provider. Can you take care of this?

    Absolutely! You can be the sender or your customer can be—you choose. We understand blind-drop shipping and can tailor outgoing order labels to reflect different “shipped from” names. This white label approach (which is often leveraged in the case of e-commerce sales order fulfillment) is another way we serve as a seamless extension of your business.

    What are some signs of a high-quality, third-party warehousing facility?

    • Secure — When looking at facilities to warehouse your inventory, they should be in a safe area and provide security 24/7.
    • Clean — The facility should be clean and well organized. This reflects the quality of how your product is handled and the capability of meeting your service demands.
    • SOPs — The 3PL company should have Standard Operating Procedures and be flexible to offer customized client manuals to support your business needs.
    • The Right People — An experienced, honest, and customer-friendly staff are key ingredients when looking for your 3PL provider. Having a team of trustworthy individuals working behind the scenes to manage your orders can determine the overall growth and success of your business.  We’re happy and proud to say that these individuals are the foundation of Rocket Shippers’ success.