From First Conversation to First Shipment — Here's Exactly How It Works.
Switching 3PLs — or moving away from your own warehouse — feels like a big decision. We've built our onboarding process to make it feel like the opposite: straightforward, supported, and designed around your timeline.
The Discovery Call
Complex operations need more than a surface-level intake. In this first conversation, we dig into your channels, SLAs, fulfillment pain points, CX standards, and shipping profile so we can understand where the real complexity lives — and where Rocket Shippers can create the most value.
30–45 minute call with a Rocket Shippers expert
Review of your current operation, friction points, and goals
Preliminary assessment of fit, complexity, and opportunity
The Custom Proposal
Based on your volumes, SKU complexity, services needed, and network requirements, we build a proposal that's specific to your business. Every line item is explained. Every cost is justified. You'll know exactly what you're getting and what you're paying — before you sign anything.
Tailored fulfillment model based on your operation
Transparent, line-item pricing with no surprise fees
Network optimization recommendation based on your customer geography
Onboarding & Integration
Once you're ready to move forward, our team takes the wheel. We'll connect your store(s) to our systems, configure your SOPs, set up your reporting dashboards, and prepare every facility that will be handling your inventory. You'll have a dedicated onboarding contact throughout.
Direct integration with your e-commerce platform (Shopify, Magento, WooCommerce, and more)
Custom SOP development for your brand
Octup analytics dashboard configured to your KPIs
Extensiv WMS setup with your SKU catalog
Dedicated onboarding contact — a real person, not a ticket queue
Go Live
Your first shipment from Rocket Shippers isn't a test run — it's the standard. We've built your SOPs, trained your team's processes, and prepared the facility before a single order hits the system. By the time we go live, there are no surprises.
Live order monitoring during launch period
Real-time exception reporting
Direct line to your account contact for any questions
Ongoing Partnership
After launch, the work continues. Your account team meets with you regularly to review KPIs, flag opportunities, and proactively address anything that could affect your operation. You'll have visibility into your data at all times — and a partner who brings insights to you, not the other way around.
Regular account reviews with performance data
Proactive SLA monitoring and escalation
Quarterly inventory audits
Access to Pride Network resources as you scale
Transparent Pricing. No Games.
We believe opaque billing is one of the biggest trust-breakers in the 3PL industry. Hidden fees, unclear surcharges, and billing that requires a forensic accountant to understand — we've heard it all from brands that came to us from other partners.
Our billing model is built on line-item transparency. You'll see every charge, understand what it covers, and be able to predict your costs as your volume changes. No surprises at end of month.
If Calm CX, Clear Invoices, and Real Partnership Are Non-Negotiable, Let’s Talk.
One conversation is all it takes to see how 99.97% accuracy, real-time dashboards, and predictable invoices could change the way your team feels about logistics.
